SUPERVISOR

Roles & Responsibilities • Managing a team of representativesoffering customer support. • Overseeing the customer service process. • Resolving customer complaints brought toyour attention. • Creating policies and procedures. • Planning the training and standardizationof service delivery. • Selecting and hiring new staff. • Monitoring the work of individualrepresentatives and of the team. • Conducting quality assurance surveys withcustomers and providing feedback to thestaff. • Possessing excellent product knowledge toenhance customer support. • Maintaining a pleasant workingenvironment for your team.