Foodtalks Caterer & Manufacturer · MyCareersFuture · 3w
Customer Service Manager (Sales-Focused)
Singapore, East- Posted
- 2026-09-17 (3w)
- Place
- Singapore, East
- Commitment
- Full Time
- Salary
- SGD 3,000 – 3,800 / month
- Experience
- 5+ YOE
- Department
- Customer Service
- Source
- MyCareersFuture (the employer’s own listing)
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Skills in this posting
Resolving Client IssuesCoordinates WorkAccountabilityCRM SystemCustomer ServiceAccount ManagementCustomer Relationship Management
About the Role:
Manage the customer service aspects/team which help drive sales growth for our catering business — converting enquiries into bookings, growing key accounts, and identifying upsell opportunities.
Responsibilities:
* Manage client accounts and convert enquiries into confirmed orders
* Lead the customer service team to hit service target
* Handle escalations and resolve client issues
* Identify upsell/cross-sell opportunities
* Track KPIs and report to management
* Coordinate with Operations, Kitchen, and Finance for order fulfilment
Requirements:
* Experience in customer service, account management, or sales (F&B/catering/hospitality/events preferred)
* Strong communication and negotiation skills
* Team management experience preferred
* CRM/order system proficiency
Foodtalks Caterer & Manufacturer
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