MANAGEMENT EXECUTIVE

Job Description & Requirements Responsibilities • Provide quality Management and Administrative support • Oversee an efficient and effective day to day operations of the branch or outlet • Coach and develop colleagues to ensure standards are being maintained • Assist in the development strategy plans • Assist Managers complete daily tasks (implementing new policies) • Understand each department's daily processes and goals • Participate in company's strategic planning • Assist Manager in evaluating performance (writing reports and data) • Monitor and manage customer complaints, ensure satisfaction and administer efficient follow up for same to receive feedback • Implement and Improve customers retention measures • Attract customers by answering product and service questions • Ensuring a clean and safe working environment Qualifications & Requirements • Bachelor’s Degree in any field • Strong verbal and written communication skills • Customer-Oriented or Passionate about serving customers • Knowledge or experience in management or relevant similar field is a plus