Event Assistant Assistant Manager

Job Purpose We are looking for a proactive, resourceful, and results-oriented Account Servicing / Event Assistant Manager to join our dynamic and fast-growing team. This role offers hands-on training and development in event management and plays a pivotal role in delivering successful client projects. You will be responsible for coordinating suppliers, managing project timelines, and ensuring seamless execution of events across various formats. Key Responsibilities Account Management • Develop and implement strategic plans to enhance the client journey across both digital and physical touchpoints. • Act as the main liaison for assigned clients, ensuring consistent and professional communication. • Cultivate strong relationships with senior stakeholders, decision-makers, and influencers within client organizations. • Lead project execution to ensure on-time, cost-effective, and high-quality delivery aligned with client goals. • Participate in discovery and briefing sessions to gain insights into client needs and contribute strategic solutions. • Address client concerns proactively and escalate critical issues to the Account Director when needed. • Collaborate with internal strategy and creative teams to develop innovative, client-centric solutions. • Maintain accurate reporting of account metrics, including billing, profitability, and CRM updates. • Organize and archive all relevant account documentation for continuity and internal reference. Event Management • Understand clients’ event requirements in detail, including layout planning and site inspection coordination. • Deliver attentive and personalized service through clear, confident communication. • Plan and execute events that meet client objectives while identifying and addressing potential issues early. • Manage diverse event formats such as conferences, roundtables, hospitality events, and client appreciation functions. • Oversee all stages of event delivery—from budgeting and planning to on-site execution and post-event analysis. • Liaise with and manage external vendors to ensure high-quality production and timely delivery. • Work cross-functionally with internal teams to ensure smooth execution and real-time client support. • Stay informed about company offerings and communicate them effectively during client interactions. • Provide consistent updates on project progress, key developments, and client feedback. Requirements • 3–4 years of experience in MICE, hospitality, tourism, integrated marketing, or a related industry. • Strong client service orientation with excellent communication and negotiation skills. • Highly self-motivated with sound judgment and a strong sense of accountability. • Ability to manage multiple priorities and perform under pressure. • Exceptional attention to detail and organizational abilities. • Proficiency in Microsoft Office (Word, Excel, PowerPoint); excellent writing and proofreading skills are essential. • Independent, dependable, and a detail-oriented team player. • Fast learner with the ability to adapt quickly and work efficiently in a fast-paced environment.