Customer Service Executive

• Assist in develop and implement customer service policies and procedures to standardize the team’s support delivery. Assist in overseeing the performance evaluation of the customer service team to maintain service standards. Serve as the main point of contact for escalated customer issues, working to resolve complex problems efficiently. Monitor and analyze key performance indicators (KPIs), such as response times and customer satisfaction ratings, to measure team effectiveness. Prepare and present reports on customer service trends, team performance, and customer feedback to senior management. Liaise with other departments, including product and marketing, to provide insights from customer feedback and contribute to service improvements. Coordinate the team’s workflow and scheduling to ensure adequate coverage and timely handling of customer inquiries across all channels. Provide efficient service to all customers, including serving of food and beverage. Part-time position available - SGD 15.00-18.00/ per hour