Restaurant Training Manager [5 Days | VivoCity]

Key Responsibilities • Develop and implement structured onboarding and training programmes for front-of-house and kitchen employees. • Conduct induction training for new hires and ensure smooth integration into daily operations. • Create, review and maintain training manuals, SOPs, service guides and operational documentation. • Coach and mentor employees through regular on-the-job training and performance observations. • Conduct refresher training to reinforce service standards, product knowledge and food safety practices. • Work closely with outlet managers to identify training needs and improve operational performance. • Evaluate training effectiveness through assessments, observations and employee feedback. • Ensure compliance with company SOPs, workplace safety and food hygiene standards. • Support the rollout of new menus, promotions and operational initiatives through staff training. Requirements • Relevant management experience in a restaurant or hospitality environment. • Strong leadership, communication and people-management skills. • Good knowledge of restaurant operations, customer service and food hygiene standards. • Able to analyse operational results and implement improvements. • Strong decision-making, planning and problem-solving abilities. • Customer-focused, responsible and able to perform well under pressure. • Willing to work shifts, weekends and public holidays as scheduled. Working Hours 5-day work week 44 working hours per week