RETAIL OPERATIONS MANAGER

Responsibilities • Collaborate with the retail management team and appropriate stakeholders to implement new processes/procedures and monitor banking center operational activities through reporting • Assess and align procedures and streamline workflow that impact operational process • Challenge existing processes to drive the best possible operational results and outcomes • Troubleshoot and resolve problems as they arise, ensuring smooth running of stores • Work closely with colleagues in stores, Merchandising, Marketing, IT, Finance, VM • Manage our Academy Stores programme to drive best practice and operational training • Manage store communications processes and tools • Maintain an up-to-date database of all stores including their equipment • Act as the final version of the truth for any store related enquiries of information requests • Collate market intelligence on competitors and innovators to ensure we remain competitive Requirements • Minimum 5 years' or above experience in retail store operations (Mass Apparel), exposure in area management will be an advantage • Engage with key stakeholders to embed policy, process and best practice • Hold a retail forum to gather regular feedback regarding operations and how we can improve • Meet regularly with Area and Store Managers and discuss progress • Conduct store visits to truly understand how operational initiatives are landing in stores • Work with procurement to manage tenders with external suppliers