Service Engineer

MAIN DUTIES AND RESPONSIBILITIES: (a) Technical Service Support • Set-up, install, buy-off and commission new semiconductor equipment at customer sites • Provide pre and post sales technical support to service and upgrade equipment e.g. change-kits, new design modules, features and capabilities • Trouble-shoot process related problems and identify root cause(s) for effective and timely resolution of field issues • Work closely with Engineering and Manufacturing on design, quality and performance issues • Assist in overall machine performance evaluation with technical reports and feedback • Cost management to lower service support expenses during warranty and post warranty (b) Technical Training • Provide technical training for customers on set-up, operations and maintenance • Update and maintain all service related documentation or reports in databases (e.g. customer feedback system) for effective record, monitoring and resolution of customer issues (c) Defend Customer base • Defend customer installed base with regular field service reports • Provide competitive information and market intelligence on ground to Service and Sales • Build and maintain strong customer relations on ground (d) Support Service and Sales revenue growth • Strive to convert demo POs to confirmed POs at customer sites with strong technical and customer service support • Identify opportunities on ground for added revenue in terms of spare part sales, preventive maintenance etc MAIN JOB SPECIFICATIONS / REQUIREMENTS • Higher NITEC / ITC / Diploma in Electronics/Mechanical Engineering • Some experience in servicing in sorter, inspection and marking equipment • Laser marking experience will have added adventage • Computer literate • Excellent customer orientation skills • Able to travel overseas at short notice