Retail Executive

Job Summary Join Taka Jewellery as a Retail Executive to deliver professional, welcoming service, support sales, manage store operations, and assist with product presentation and administrative tasks. Responsibilities • Deliver attentive and professional customer service throughout the jewellery shopping experience to enhance customer satisfaction • Welcome customers and assist them in selecting jewellery pieces tailored to their needs and preferences • Share detailed product knowledge and provide appropriate recommendations to support customer decisions • Handle basic after-sales enquiries and respond to simple repair-related questions to maintain customer trust • Support sales activities and contribute to achieving individual and store sales targets • Build and maintain positive customer relationships, providing timely follow-up when needed • Assist with daily retail operations including stock handling, product replenishment, and arrangement to ensure smooth store functioning • Maintain store cleanliness and presentation to uphold brand standards • Follow standard store procedures including opening and closing duties to ensure operational compliance • Support stock-taking and inventory management activities to maintain accurate stock records • Handle jewellery products and displays carefully according to company procedures to preserve product quality • Assist in setting up and maintaining product displays following company and brand visual merchandising guidelines • Support basic visual merchandising tasks to enhance product presentation and improve customer experience • Process customer transactions accurately using the POS system to ensure smooth sales operations • Assist with customer data entry and basic administrative tasks to support store management • Support in-store promotions, marketing campaigns, exhibitions, and events as required to boost sales and brand presence • Collaborate with the retail team to perform other duties necessary for the smooth operation of the outlet Requirements • Minimum Diploma in any discipline; candidates with Nitec or Higher Nitec in Retail will also be considered • Willing to work retail hours including weekends and public holidays as per outlet roster and operational needs • Ability to stand for prolonged periods while performing customer service duties. • Good communication and interpersonal skills with a customer-focused attitude • Comfortable interacting with customers and providing product recommendations • Prior retail or customer-facing experience is an advantage • Able to work independently and collaboratively as part of a team