Service Manager

Safety – Goal: Zero Workplace & Passenger Injury • Actively implement, drive, promote, monitor and manage safety in compliance with Schindler Corporate and Schindler Singapore directives and guidelines (Employee Safety & Product Safety) as well as employment legislation • Ensure compliance with Incident reporting guidelines of any major Equipment failures, Product Safety Incidents and/or Near misses on site according to company procedures and legislation • Ensure compliance in required quantity/quality of toolbox talks/safety walks/ safety inspections • Manage the timely completion of Periodic Safety Inspections and any corrective actions to strictly ensure Schindler’s high product safety level EI Volume Growth & Profitability – Goal: Meet yearly target • Manage all business activities in the designated area within budget to ensure reliability, costs and profitability meet the yearly target. Work together with EI Service Contract Manager to o ensure the timely conversion of all equipment from Free Maintenance to paying portfolio o the successful renewal of Maintenance contracts with price increase where necessary to leverage increases in labour and material cost o Recover lost Maintenance contracts from the market • Work together with Repair Sales Representative to Ensure all possible traditional and non-traditional repair and upgrade opportunities are advised to the customer, followed-up until successful sales and implementation • Plan and optimize the staffing needs in the designated area, including route organization and workload allocation to continuously improve fulfilment effectivity and efficiency Customer Satisfaction – Goal: Be preferred Elevator Service Provider • Develop and maintain Relationship with Customers to understand their needs and expectations and solve any arising issues to ensure highest customer satisfaction • Conduct periodic inspections to ensure fulfilment and customer satisfaction Maintenance Fulfilment and Quality improvement: Improve MTBC & Portfolio Quality • Actively drive systematic Breakdown reduction program in coordination with Technical Department and EI Technical Team to continuously improve Portfolio reliability and performance and improve maintenance efficiency • Schedule & ensure correct and timely implementation of the required actions of FI / LPCA (Field Information / Logistic Pipeline Corrective Action) as per instruction from Head office People Development – Goal: “Schindler technical skills best in the Industry” • Actively drive the technical and non-technical development of Service team to ensure all work is conducted according to established procedures and work instructions to enlighten the customer • Close gaps and develop competency of the service team.