Enterprise Service Management (ServiceNow) Delivery Engineer 🇸🇬

Hiring | Enterprise Service Management (ServiceNow) Delivery Engineer 📍 Location: Singapore / 1 year Contract 💼 Experience: 5+ Years 🏦 Domain: Financial Services – Data Centre & Network Operations Role Overview We are looking for an experienced Enterprise Service Management (ServiceNow) Delivery Engineer with a strong background in network engineering/operations, ServiceNow Discovery, Service Mapping, and CMDB . The role will focus on onboarding a 450+ network device estate into ServiceNow, ensuring accurate CMDB data, network discovery, topology mapping, and repeatable ESM onboarding processes. Key Responsibilities • Execute network discovery using ServiceNow Discovery and Service Mapping . • Validate, reconcile, and remediate CMDB configuration items (CIs) and relationships. • Onboard network devices, dependencies, attributes, and mappings into ServiceNow. • Configure and refine discovery patterns, probes, and credentials . • Troubleshoot discovery gaps and CMDB/data-quality issues. • Document discovery configurations, onboarding procedures, and CMDB standards. • Support ongoing CMDB data-quality governance and knowledge transfer to the permanent Network Operations team. Mandatory Skills • 5+ years of experience in network engineering / network operations . • Hands-on experience with ServiceNow Discovery and Service Mapping . • Strong understanding of CMDB, CI relationships, and data quality . • Good knowledge of routing, switching, firewalls, and network topology . • Experience with enterprise IT Service Management / ServiceNow environments. • Strong troubleshooting and data-validation skills. Good to Have • Python / PowerShell scripting for automation and data reconciliation. • Experience with large-scale network discovery and CMDB onboarding. • Financial services / banking environment experience. • Strong documentation and stakeholder communication skills. Reporting to: SVP – Data Centre & Network Operations