Admin / Centre Manager

About Lumina Academy Lumina Academy is a new-generation tuition centre built around our Lumin8 Philosophy — small classes, scaffolded learning and close communication with parents. We believe that every child can learn when given the right guidance, support and learning environment. Our classes are limited to a maximum of eight students, allowing our teachers to provide more personalised attention while giving parents greater visibility of their child's progress. As we build and expand Lumina Academy, we are looking for an energetic and commercially minded Admin / Centre Manager to join us and play a key role in establishing and growing our centre. The Role As Centre Manager, you will be the face of Lumina Academy and will take ownership of the parent and student experience , from the first enquiry through trial, enrolment and continued engagement. You will be responsible for driving student enrolments and revenue while ensuring that the centre operates smoothly and that parents and students receive a consistently high level of service. This is a hands-on role for someone who enjoys interacting with people, is confident in sales, takes initiative and is comfortable taking ownership of problems and finding solutions. Key Responsibilities Student Enrolment &Sales • Respond promptly and professionally to enquiries from prospective parents. • Conduct centre tours and introduce parents to Lumina Academy's philosophy, programmes and learning approach. • Understand each child's learning needs and recommend appropriate programmes and subjects. • Organise and coordinate trial lessons and follow up with parents after trials. • Convert enquiries and trials into enrolments. • Identify opportunities to introduce additional subjects and programmes to existing students. • Re-engage existing and former students to encourage continued enrolment. • Build and maintain a strong pipeline of prospective students. • Work towards agreed student enrolment, conversion and revenue targets. • Maintain accurate records of enquiries, trials, enrolments and follow-ups. Parent & Student Experience • Build strong, trusting relationships with parents and students. • Understand parents' concerns and expectations through meaningful conversations. • Conduct regular follow-ups with parents to understand their child's progress and experience. • Handle parent feedback, concerns and complaints professionally and proactively. • Investigate issues, take appropriate corrective action and escalate matters when necessary. • Manage student withdrawals and identify opportunities to improve retention. • Ensure that parents receive timely and appropriate communication regarding their child's learning experience. • Ensure the overall parent and student experience reflects Lumina Academy's standards and values. Centre Operations • Oversee the day-to-day operations of the centre. • Manage class schedules, classroom allocation and student attendance. • Ensure that classrooms and common areas are clean, organised and welcoming. • Manage teaching materials, worksheets, printing and centre inventory. • Oversee fee collection and payment follow-ups. • Ensure the centre's equipment, IT systems and facilities are functioning properly. • Manage opening and closing procedures. • Monitor CCTV and centre security procedures. • Liaise with the landlord, contractors and service providers when required. • Ensure appropriate health, safety and operational standards are maintained. • Identify operational issues and take initiative to resolve them promptly. Centre Performance • Take ownership of the overall performance and growth of the centre. • Monitor key indicators such as enquiries, trial numbers, conversion rates, enrolments, retention and revenue. • Analyse centre performance and identify opportunities for improvement. • Work closely with the Managing Director to implement initiatives that drive student growth and improve the parent experience. • Contribute ideas and initiatives to strengthen Lumina Academy's presence within the local community. What We Are Looking For We are looking for someone who is: • Warm, personable and genuinely enjoys interacting with parents and children. • Confident and experienced in sales, with a proven ability to convert enquiries into customers. • An excellent communicator who can build trust and understand parents' needs through meaningful conversations. • Organised and able to manage multiple responsibilities in a busy centre environment. • Proactive and takes initiative rather than waiting to be told what to do. • Energetic and comfortable working in a fast-paced, customer-facing environment. • Able to handle difficult situations and parent concerns calmly and professionally. • Commercially minded and motivated by achieving measurable results. • Passionate about education and committed to creating a positive learning experience for children. Requirements • Minimum 5 years of front-line experience in a tuition or enrichment centre . • Demonstrable sales experience, preferably involving student enrolment or customer conversion. • Strong communication and interpersonal skills. • Proficient in English and Mandarin , both spoken and written. • Good understanding of the learning needs of primary school students and the Singapore education landscape. • Able to communicate confidently with parents about their children's learning needs and recommend appropriate programmes. • Strong organisational and problem-solving skills. • Comfortable working independently and taking ownership of centre operations and customer issues. • Relevant diploma or degree is preferred. Working Hours This is a 5-day work week , including weekends. • Wednesday, Thursday & Friday: 2.00pm – 9.00pm • Saturday & Sunday: 8.30am – 6.00pm • Public Holidays: Centre closed The Centre Manager is expected to be physically present during the centre's operating hours. Compensation & Benefits • $3,800…