Social Media and Client Services Executive

About the role We are seeking a proactive and organised Social Media and Client Services Executive to join our team on a full-time basis. Based in Buona Vista, this role offers a fantastic opportunity to support our growing business by managing social media communications and providing excellent client services. You will play a key part in enhancing our online presence whilst ensuring our clients receive exceptional support and attention to detail in all their interactions with our organisation. Key responsibilities • Manage and update our social media accounts across multiple platforms, creating engaging content that reflects our brand values and resonates with our audience • Monitor social media channels for customer inquiries, comments and feedback, responding promptly and professionally • Assist with the scheduling and publication of social media posts, ensuring consistent and timely engagement with our followers • Provide comprehensive client services support, including answering phone enquiries, responding to emails and managing client requests • Maintain detailed records of client interactions and maintain an organised filing system for easy reference and follow-up • Coordinate with internal teams to ensure client queries are directed to the appropriate departments and resolved efficiently • Prepare reports on social media performance and client service metrics to inform strategy improvements • Assist with the planning, coordination and on-site execution of company events and large-scale productions, including concerts, promotional activities and client events • Support the organisation with general administrative tasks, including scheduling appointments, maintaining databases and handling correspondence • Contribute ideas for improving client experience and identifying opportunities to enhance our social media presence What we're looking for • Proven experience in social media management or content creation, with demonstrated knowledge of popular social media platforms and best practices • Experience in client services or a customer-facing role, with a proven track record of providing excellent support • Proficiency in Microsoft Office applications and familiarity with social media management tools • Excellent organisational skills with the ability to manage multiple tasks simultaneously and meet deadlines • A professional and courteous demeanour with strong interpersonal skills and a customer-focused mindset • Attention to detail and commitment to maintaining high standards in all work outputs • Familiarity with administrative processes and office support functions • Preferred: Experience with graphic design software or content creation tools would be advantageous • Preferred: Knowledge of analytics tools to track and measure social media performance What we offer We are committed to creating a supportive and inclusive workplace where our team members can thrive. We offer competitive remuneration, opportunities for professional development and training to enhance your skills. We believe in fostering a collaborative work environment where your contributions are valued and recognised. Our organisation provides a healthy work-life balance with flexible working arrangements where possible, and we invest in the wellbeing and career progression of our employees. You will have the opportunity to work with a diverse team and gain valuable experience in both social media management and client services.