Operations Executive

About the Role Zenith Facility Services is a NEA-licensed cleaning and integrated facility management company operating across hawker centres, healthcare facilities, preschools, commercial buildings and premium residential developments in Singapore. We are seeking a hands-on and reliable Operations Executive to lead day-to-day field operations, manpower deployment and client servicing across our contracts. This role suits someone who thrives on the ground — solving operational problems as they happen, supervising crews, and holding service standards steady across multiple sites. It is not a desk role. Who You Will Work With • Admin Executive — manages recruitment, documentation, payroll inputs and compliance records. You will provide real-time operational input (attendance, punctuality, disciplinary matters, onboarding support) so that records stay accurate. • Chief Executive Officer — oversees operational improvement and customer satisfaction. You will provide ground-level insight and recommendations that support service quality and contract retention. • Business Development/Sales Support —drives client relationships and new opportunities. You will support this by maintaining strong relationships during site visits, flagging expansion or additional-service opportunities at existing accounts, and passing on referrals and new contacts. Together these roles form the backbone of frontline delivery and back-office support. Key Responsibilities 1. Site Operations & Service Quality • Oversee daily operations across assigned customer sites. • Conduct site inspections and audits to uphold cleaning and service standards. • Respond promptly to operational issues and service lapses, and close them out properly. • Ensure compliance with workplace safety requirements, SOPs and NEA standards. 2. Manpower Deployment & Supervision • Plan and allocate manpower daily based on site requirements and contract obligations. • Supervise cleaning crews, ensuring punctuality, grooming, conduct and performance. • Coordinate replacement staff to close urgent manpower gaps. • Provide attendance and performance updates to the Admin & HR Executive. 3. Client Servicing & Account Management • Act as the main operations liaison for assigned clients. • Address concerns and follow through on service recovery until the client is satisfied. • Build strong working relationships that support contract retention and renewal. • Provide periodic operational updates and reports to clients. 4. Site Inventory, Equipment & Vendor Coordination • Monitor stock levels of cleaning consumables, chemicals and equipment across sites. • Arrange repairs, replacements and replenishment before shortages affect service. • Coordinate with vendors on equipment servicing and maintenance. Site consumables and operational equipment sit with this role. 5. Reporting &Continuous Improvement • Prepare site reports, incident logs and monthly operational summaries. • Track manpower utilisation and performance trends across contracts. • Recommend improvements to efficiency, cost control and service quality. Requirements Essential • Diploma or Degree in any discipline (Operations, Facilities Management or Building Services preferred). • Strong leadership and communication skills, with the confidence to supervise ground staff directly. • Practical problem-solving ability — you fix what is in front of you rather than escalating it. • Comfortable managing multiple sites and shifting priorities within the same day. • Willing to travel daily to client locations across Singapore. • Customer-service oriented, adaptable and proactive. Advantageous • Experience in cleaning, facilities management, security, logistics or similar operations. • Familiarity with NEA cleaning standards, WSH requirements, bizSAFE or the Progressive Wage Model. • Class 3 driving licence and own transport. • Conversant in a second language commonly spoken by frontline crews. Working Arrangements We would rather be upfront about this than surprise you later: • Cleaning operations begin early. Expect early morning site starts on a regular basis. • This is a travelling role across multiple client sites, not a fixed-location job. • Occasional after-hours or weekend attendance is required for incidents, audits and mobilisations, on a shared rotation. Why Join Zenith Facility Services • A key frontline role with direct impact on client satisfaction and contract retention. • Clear career pathway to Operations Supervisor and Operations Manager. • Direct working relationship with the CEO — your recommendations get heard and acted on. • A stable, growing company with long-term contracts across multiple sectors. • Competitive salary with performance incentives and funded training where applicable. How to Apply Call 8978 1899 or email your resume to stephanie@zenithfs.com.sg Please include your earliest start date and expected salary. Only shortlisted candidates will be contacted.