Tailor Coordinator & Sales/Business Development Executive

Key Responsibilities: Client Consultation & Sales • Conduct in-store and on-site consultations for clients interested in bespoke suits and garments. • Recommend styles, fabrics, and tailoring options based on client preferences and needs. • Take accurate body measurements and ensure measurement records are detailed and organized. • Upsell or cross-sell accessories or complementary services where appropriate. Tailoring Coordination • Coordinate all Singapore-based orders with the Vietnam team (tailor coordinator and production partners). • Ensure measurements, fabric selections, and custom requests are clearly documented and communicated. • Monitor the production timeline and proactively follow up to avoid delays. • Schedule and manage client fittings, final checks, and order collections. Fitting & Quality Control • Assist clients during fitting sessions and record any alteration requirements. • Ensure quality standards are met before client delivery or final collection. • Collaborate with the Vietnam team to make timely adjustments when needed. Appointment Management • Manage scheduling of appointments and follow-up communications with clients.. • Maintain accurate client records, preferences, and measurements for future reference. • Business Development • Promote the brand’s bespoke tailoring services via social media, events, partnerships, or corporate outreach. • Develop and execute initiatives to drive leads and generate new business opportunities. • Represent the brand at pop-ups, trunk shows, or corporate fittings when required. • Assist in planning and executing marketing campaigns, including fabric promotions and seasonal collections. Admin & Reporting • Maintain records of orders, fittings, alterations, and client communications. • Prepare sales reports and customer feedback for management review. • Track KPIs such as appointment-to-sale conversion rates, repeat clients, and average order value