Household Manager | Butler Background Welcome

Key Responsibilities: • Oversee full household operations, ensuring the residence runs smoothly and efficiently at all times • Coordinate day-to-day schedules for family members (school runs, activities, tutoring, medical appointments, etc.) • Plan and coordinate day-to-day travel logistics for the family, including flights, itineraries, visas, and ground transportation • Liaise with and supervise household staff (drivers, housekeepers, nannies, etc.), ensuring smooth coordination across the household team • Manage relationships with external vendors and service providers (contractors, maintenance, event planners, suppliers) • Handle ad hoc personal errands and requests for the Principal and family members as needed • Maintain household budgets, expense tracking, and vendor invoicing where required • Act as a trusted point of contact for the household, exercising sound judgement and complete confidentiality on all family matters • Anticipate household and family needs proactively, resolving issues before they escalate Requirements: • Minimum 5 years of experience as a Personal Assistant, Executive Assistant, or in a similar household management capacity; candidates with strong Hotel Concierge backgrounds will also be considered • Proven track record managing complex schedules, multi-destination travel logistics, and household operations • Excellent team management skills and a people-oriented personality, with the ability to build good relationships with household staff and vendors • Demonstrated ability to work with minimal supervision, exercising strong judgement and prioritisation • Impeccable discretion and ability to handle sensitive, private family matters with the utmost confidentiality • Good interpersonal and communication skills, with the ability to liaise comfortably with household staff, vendors, and family members of all ages • Strong organisational skills with meticulous attention to detail • Flexible and adaptable, with the ability to respond calmly to last-minute changes or urgent requests • Comfortable working closely within a private residence environment • Proficient in Microsoft Office and Google Workspace • Comfortable adapting to new productivity tools and AI-assisted platforms (e.g. Claude Cowork) • Experience building automated workflows to streamline repetitive tasks is an advantage • Fluent in English and Chinese, with the ability to communicate effectively with the Principal and household EA License Name & License Number: SMTP Consult Pte. Ltd. (23C1754) EA Personnel Name & Registration Number: Toh Qiu Wei (R23116260)