Software Technical Consultant

Role Overview We are seeking a Junior AIOM (OpenText AI Operations Management, formerly Operations Bridge) Software Technical Consultant to join our implementation team. This role is suited to a candidate early in their career who has a solid technical foundation in IT infrastructure/monitoring concepts and a strong willingness to learn AIOps platform configuration and delivery under the guidance of senior consultants. Exposure to OpenText AIOM or related monitoring/observability tools is an advantage but not mandatory — training will be provided. Key Responsibilities • Assist in installing and configuring AIOM components (Operations Agent, Operations Connector, event/metrics collection) under supervision. • Support requirements-gathering sessions by documenting monitoring scope, node lists, and configuration specifications. • Perform basic configuration tasks: node/policy onboarding, event correlation rule setup, dashboards, and notification templates. • Support test execution (SIT/UAT) — validate event flows, alerts, and dashboards; log defects and track resolution. • Assist with agent deployment across servers/network devices and basic health-check validation. • Prepare and maintain basic documentation (configuration notes, deployment checklists, user guides). • Provide first-level troubleshooting support for monitoring/alerting issues post go-live, escalating complex issues to senior consultants. • Participate in internal knowledge-sharing and on-the-job training on AIOps concepts and OpenText AIOM tools. Required Qualifications • Diploma or ITE (Higher Nitec) in Information Technology, Computer Engineering, or a related field. Candidates without a formal IT diploma but with strong practical knowledge and/or relevant certification (e.g. CompTIA Network+, ITIL Foundation) will also be considered. • 0–2 years of relevant experience — internships, attachments, NOC/monitoring desk, or IT infrastructure support experience are relevant. • Basic understanding of IT infrastructure monitoring concepts (events, alerts, metrics, thresholds). • Familiarity with Windows/Linux OS fundamentals, basic networking (TCP/IP, SNMP), and general troubleshooting. • Good written and verbal communication skills in English. • A proactive, detail-oriented attitude and willingness to learn new platforms and tools. • Open to Singapore Citizens and Singapore Permanent Residents only. Preferred / Advantageous • Exposure to OpenText AIOM/Operations Bridge, SolarWinds, Nagios, Zabbix, PRTG, or similar monitoring/AIOps platforms (coursework, internship, or personal projects count). • Basic scripting exposure (Shell, Python, or PowerShell) for automation tasks. • ITIL Foundation certification (or in progress). • Prior part-time/internship experience in an enterprise or government-related IT environment. • Understanding of IT infrastructure and cloud infrastructure (e.g. AWS, Azure, GCP, virtualization) is a strong advantage. Other Requirements • Based in Singapore; willing to work on-site at client premises as required during implementation and go-live phases. • Reports to a Senior Consultant / Project Lead.