Customer Experience Executive

Key Responsibilities • Build and maintain strong relationships with clients, vessel operators, and key stakeholders. • Conduct client visits, meetings, and presentations to understand customer requirements and provide effective solutions. • Provide technical support and troubleshooting assistance for marine and offshore operations. • Coordinate with internal departments to ensure timely delivery of products, services, and technical solutions. • Support supply chain activities, including procurement coordination, logistics, inventory management, and delivery scheduling. • Assist customers with operational and technical queries, ensuring prompt and professional resolution. • Monitor customer feedback and identify opportunities to improve service delivery and customer experience. • Prepare technical reports, service updates, quotations, and customer correspondence. • Support business development initiatives by identifying customer needs and promoting relevant products and services. • Ensure compliance with industry regulations, safety standards, and company policies. Requirements • Degree in Marine Engineering. • Strong knowledge of marine systems, vessel operations, maintenance planning, and troubleshooting. • Experience in supply chain management, logistics coordination, and procurement processes. • Ability to interact with clients and manage customer relationships effectively. • Excellent communication and presentation skills. • Commercial awareness with a customer-focused mindset. • Ability to travel and conduct client visits when required. • Proficient in Microsoft Office applications and reporting systems. • Fluent in English, both written and spoken. Key Competencies • Customer Relationship Management • Technical Problem Solving • Communication and Interpersonal Skills • Supply Chain Coordination • Commercial Awareness • Planning and Organization