Senior Property Officer / Property Officer

Company Overview Jalan Besar Town Council manages and maintains common property of public residential and commercial estates, ensuring smooth operations and community well-being in the town. Role Overview As a Senior / Property Officer , you will play a vital role in maintaining and enhancing the living environment of our HDB estates. You will oversee daily estate operations, manage contractor performance, enforce Town Council By-Laws, and serve as a key point of contact for residents, grassroots leaders, and community partners. Key Responsibilities • Estate & Maintenance Management • Conduct regular ground inspections to identify building defects, safety hazards, and cleanliness issues across common property. • Oversee and evaluate contractor performance in conservancy, cleaning, landscaping, horticulture, and pest control services. • Manage preventive, corrective, and cyclical maintenance works, including obtaining quotations, issuing work orders, supervising delivery, and processing payments. • Execute and enforce Town Council By-Laws on estate usage, common area obstructions, and illegal dumping. • Resident Relations & Community Engagement • Respond promptly and professionally to resident feedback, enquiries, and service requests, ensuring timely resolution and callback follow-ups. • Conduct home visits for arrears management, identifying cases of genuine financial hardship for appropriate assistance routing. • Collaborate closely with Grassroots Leaders, Citizens' Consultative Committees (CCCs), and government agencies (e.g., HDB, NEA, LTA) to address community concerns. • Attend Member of Parliament (MP) estate walkabouts, Meet-the-People Sessions (MPS), grassroots meetings, and community events (including after-office-hours duties when required). • Operations & Administrative Duties • Respond to urgent estate incidents escalated by the Property Manager or the Essential Maintenance Services Unit (EMSU). • Participate in cross-audits of estate inspections and undertake special operational duties as assigned. Job Requirements • Qualifications: • Degree or Diploma in Property Management, Real Estate, Facilities Management, Building, Civil/Structural Engineering, or related disciplines. • Higher NITEC / NITEC holders with relevant practical experience are welcome to apply. • Experience: • Property Officer: Entry-level candidates or fresh graduates with relevant internship experience are welcome to apply. At least 1 to 2 years of relevant experience is preferred. • Senior Property Officer: Minimum 3 years of relevant working experience in estate management, facilities management, or building maintenance (preferably within a Town Council or public housing context). • Competencies & Personal Attributes: • Excellent interpersonal and communication skills (written and spoken) to engage effectively with residents, contractors, and grassroots volunteers. • Strong problem-solving, negotiation, and conflict-resolution abilities. • Resilient, adaptable, and able to work effectively under pressure in a fast-paced environment. • Proactive team player who can also work independently on the ground. • Physically fit and willing to conduct frequent ground inspections under various weather conditions.