ICT Infrastructure Assistant Manager (construction industry)

Job Responsibilities • Manage and support IT infrastructure, including servers, networks, storage, cloud solutions, and enterprise applications. • Monitor system performance, availability, security risks, vulnerabilities, and incidents to ensure operational continuity. • Coordinate with vendors and service providers on maintenance, upgrades, troubleshooting, and issue resolution. • Oversee day-to-day ICT support and helpdesk operations, ensuring timely resolution of technical issues and service requests. • Support cybersecurity policies, security audits, patch management, compliance activities, and staff security awareness. • Supervise ICT support staff, including task allocation, performance monitoring, coaching, and competency development. • Maintain IT documentation, knowledge bases, SOPs, and user guides. • Participate in ICT, digital transformation, and technology improvement projects, including solution evaluation, implementation, and progress tracking. • Collaborate with business units to support technology adoption and process improvements. • Manage operational matters such as staff leave, claims, appraisals, training, and related administrative requirements. • Provide timely reports on assigned tasks and projects and proactively highlight risks or issues. Job Requirements • Diploma or Degree in Information Technology, Computer Science, Information Systems, or a related field. • 6–8 years of relevant experience in ICT operations, infrastructure, systems support, and/or cybersecurity. • Strong knowledge of networks, servers, cloud technologies, cybersecurity, and IT service management. • Strong troubleshooting, problem-solving, communication, and leadership skills. • Experience supervising IT support teams and managing vendors will be an advantage. • IT certifications such as ITIL, Microsoft, Cisco, or CompTIA are advantageous. • Proactive, organised, service-oriented, and committed to maintaining reliable and secure IT operations.