Customer Service Representative

Main Duties and Responsibilities • Coordinate and liaise with customers, forwarders, and warehouse personnel for shipment readiness and delivery schedules. • Assist and update customers with stock queries and shipment schedules promptly. • Prepare and handle day-to-day documents for deliveries, ensuring accuracy and compliance with company policies. • Communicate effectively with warehouse operation team to manage shipments (inbound/outbound) and resolve any issues that may arise during the process. • Ensure seamless communication between the warehouse and customers to facilitate smooth operations. • Verify and issue the billing summaries to customers. • Prepare monthly reports for Key Performance Indicators (KPIs) related to warehouse operations and customer service. • Analyze data to identify areas for improvement and present findings to the Warehouse Manager. • Perform any other ad-hoc duties as assigned by the Warehouse Manager to support the team and warehouse operations. • Assist with monthly stock takes, ensuring accurate inventory counts and reporting discrepancies to the relevant personnel. • Any other ad-hoc duties as assigned Requirements: • Min GCE “O” Level with 1 year of relevant experience in related field • Basic understanding on shipping & warehousing knowledge • Good interpersonal skill & customer service oriented • Working location: Tuas (**Shuttle service is provided from/to Tuas West Road MRT**)