Customer Service Officer (Admin Support / CRM)

• MNC Company • Basic up to $3200 + AWS + Variable Bonus • Excellent Welfare and Benefits + Career progression • Working location: West (Toh Guan area) • Working hours: Monday to Friday (8.30am to 5.30pm) Job Responsibilities: Sales Support & Administrative functions: • Preparation, follow up on the confirmation of the quotations & processing of sales orders for quotations • Distribution of work orders to various department and scanning / archiving to sales files • Application of communication link & assist in collecting down payment (when required) • Assist to prepare Security Design on floor plan based on customer requirement (when required) • Circulate maintenance contract to individual executive twice a year and reminder during weekly sales meeting • To expedite PO from customers whenever needed • To handle vendor approval form or customer digital portal setup • To prepare the sales performance report for submission • To compile monthly sales quotation summary report • To circulate notifications / news • To contact customer to build rapport and gather feedback • To prepare service agreement for system commissioning Credit control functions: • Credit Control – to chase for and follow up on the status of payment from customers Sales & Customer Service related duties and task: • To collect & share useful market information collected from external parties. E.g. Competitors / Industry information • To participate in marketing and/ or new business development activities as assigned by the Manager • To participate in all customer rapport program organized by the Customer Service team • To provide customer service & to manage customer relations for assigned customers including customer visits Job Requirements: • Possess minimum Diploma in Business Studies / Office Administration with minimum 1 to 2 years' working experience in sales support role in the service industry relating to industrial products or building industry Candidates are encouraged to apply this position via Apply Now button with the following information in the resume • Work experiences and job responsibilities • Current and Expected salary • Reason for leaving • Date of availability • Education background We regret that only shortlisted candidates will be contacted. LIONG ZHAO GUAN (R22107632) EA Recruitment Pte Ltd EA License No: 21C0492 This is in partnership with the Employment and Employability Institute Pte Ltd ("e2"i). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between works and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to EA Recruitment's PDPA and e2i's PDPA.