Assistant Operations Manager (Outlets)

Location: Novena / Orchard We are looking for an Assistant Operations Manager (Outlets) to support the Operations Manager in managing the day-to-day operations of our outlets and ensuring smooth, efficient and compliant operations. Key Responsibilities · Assist in overseeing the daily operations of all outlets and ensure compliance with company policies, procedures and relevant regulations. · Monitor outlet standards, including staff attendance, grooming, service quality, housekeeping and overall premises condition. · Coordinate inventory management, including stock monitoring, forecasting, ordering and ensuring accurate inventory records. · Work closely with Marketing, Accounts, Logistics and other departments on promotions, new products, treatments and operational initiatives. · Coordinate the maintenance, servicing and repair of outlet equipment, facilities and systems with relevant vendors and contractors. · Manage outlet staff rostering, leave administration and staff knowledge assessments. · Ensure relevant licences, permits, certifications and regulatory requirements are properly maintained and renewed on time. · Support internal quality and compliance audits and ensure appropriate follow-up actions are carried out. · Coordinate IT support, including troubleshooting, equipment maintenance and procurement of IT hardware and software. · Oversee general facilities and maintenance matters, including air-conditioning, lighting, CCTV and other outlet equipment. · Prepare regular operational reports and documentation as required. · Identify operational issues promptly and coordinate with relevant parties to ensure timely resolution. · Perform other duties and projects as assigned by management. Requirements · Diploma or Degree in Business Administration, Operations Management, or a related field. · At least 3 years of relevant experience in operations, outlet management or a similar role. · Strong organisational, coordination and problem-solving skills. · Good communication and interpersonal skills, with the ability to work effectively with different departments and external vendors. · Able to work independently while also being a strong team player. · Proficient in Microsoft Office and comfortable working with operational systems. · Detail-oriented with good follow-up and time management skills. · Ability to manage multiple tasks and priorities in a fast-paced environment. · Willingness to travel between outlets when required. Please send your resume to hr@jyskgroup.com.