Security Operation Manager

Key Responsibilities 1. Security Operations Management • Oversee daily security operations across all assigned sites. • Ensure adequate deployment and coverage of security officers. • Monitor officers' attendance, punctuality, grooming and performance. • Conduct regular site inspections and security audits. • Ensure security posts, patrols, access control and surveillance procedures are properly implemented. • Respond promptly to security incidents, emergencies and operational issues. 2. Client & Site Management • Maintain good working relationships with clients, MCSTs, building management and other stakeholders. • Conduct regular meetings and operational reviews with clients. • Understand and implement site-specific security requirements. • Address client feedback, complaints and service issues professionally. • Recommend improvements to security operations where necessary. 3. Security Officer Management • Supervise and motivate Security Officers and Site Supervisors. • Prepare and manage deployment schedules and manpower requirements. • Ensure officers comply with post orders, SOPs and company policies. • Monitor training, licensing and competency requirements. • Conduct briefings and toolbox meetings when required. • Manage disciplinary and performance matters in accordance with company procedures. 4. Incident & Emergency Management • Lead the response to security incidents and emergencies. • Investigate incidents and prepare detailed incident reports. • Coordinate with clients, management and relevant authorities when required. • Ensure emergency response procedures are properly followed. • Conduct post-incident reviews and recommend corrective actions. 5. Compliance & Documentation • Ensure operations comply with applicable Singapore security industry requirements. • Maintain accurate operational records, attendance records, inspection reports and incident reports. • Ensure site SOPs, risk assessments and post orders are current. • Assist management during audits, inspections and client reviews. 6. Business & Operational Support • Assist management in manpower planning and operational budgeting. • Support new site mobilisation and takeover projects. • Participate in tender presentations and client meetings when required. • Develop operational improvement plans to improve service quality and efficiency. • Provide regular operational reports to senior management.