Assistant Operations Manager (Outlet Lead)

About the Role Yum Cha is an established dim sum teahouse known for our award-winning dishes and strong customer base. We are seeking an Assistant Operations Manager (Outlet Lead) to oversee daily Front-of-House (FOH) operations and ensure smooth, consistent service at our outlet. This role is ideal for experienced Floor Managers or Duty Managers ready to step up into a leadership position. Job Title: Assistant Operations Manager (Outlet Lead) Location: Chinatown Key Responsibilities Daily Operations • Lead FOH operations and supervise captains and service crew • Manage table flow, seating arrangements, and peak-hour service • Ensure service quality, customer satisfaction, and timely dish delivery • Handle escalated customer feedback and perform service recovery • Conduct daily floor checks to ensure outlet readiness and hygiene standards Manpower & Training • Plan staff scheduling and manpower deployment • Train new hires on service SOPs, customer service, and operational standards • Provide performance feedback and support staff development Inventory & Compliance • Monitor FOH inventory and manage replenishments • Ensure compliance with hygiene, safety, and operational SOPs • Support stock-taking and cost-control initiatives Outlet Leadership • Act as outlet-in-charge in the absence of senior management • Prepare daily operational reports and highlight issues to Operations Manager • Support implementation of promotions, workflow improvements, and service initiatives Requirements • Minimum 4-5 years of FOH experience in F&B • Prior experience as Floor Manager, Duty Manager, or supervisory role • Strong leadership, communication, and customer service skills • Ability to communicate in Mandarin to liaise with Mandarin-speaking customers, staff, and suppliers for work purposes • Ability to manage fast-paced operations and resolve issues independently • Good understanding of restaurant service standards and hygiene requirements • Positive attitude, team player, and strong sense of responsibility Working Hours • 6 days per week (rotating shifts) • Weekends and public holidays required • No 12-hour shifts Benefits • Competitive salary package • Staff meals provided • Medical benefits • Annual leave and statutory benefits • Career progression within Yum Cha Group • Training and development opportunities How to Apply Apply via this platform. Applicants are encouraged to indicate their expected salary in their resume for processing.