Service & AV Technician

Senior Service & AV Technician Role Summary The Senior Service & AV Technician is responsible for the installation, commissioning, troubleshooting, maintenance, and support of professional AV, UC&C, digital signage, and integrated control systems. This role requires strong technical competency in commercial AV environments, networking fundamentals, and customer-facing project delivery. Key Responsibilities Service & Technical Support • Perform advanced diagnostics, troubleshooting, and repair of AV, IT, and display systems. • Support escalations that cannot be resolved by junior technicians. • Conduct root cause analysis (RCA) and provide corrective action recommendations. • Manage service tickets and ensure SLA compliance. • Perform preventive maintenance and system health audits. Installation & Commissioning • Lead onsite installation and commissioning activities for AV projects. • Configure, test, and optimise integrated AV systems. • Commission Microsoft Teams Rooms, Zoom Rooms, and hybrid meeting environments. • Perform AV system calibration, audio tuning, DSP configuration, and video optimisation. • Conduct User Acceptance Testing (UAT) and client handover. AV Systems Expertise Hands-on experience with: • LED Wall installation and troubleshooting • Interactive Flat Panels • Commercial Displays • Laser Projectors • Video Conferencing Systems • Digital Signage Platforms • Audio DSP Systems • AV-over-IP Solutions • Dante Audio Networks • Control Systems Networking & Integration • Configure managed switches, VLANs, QoS, multicast and PoE environments. • Understand TCP/IP, DHCP, DNS, subnetting and network troubleshooting. • Perform device IP configuration and network integration. • Troubleshoot AV-over-IP environments across enterprise networks. Documentation & Reporting • Produce detailed service, inspection and commissioning reports. • Maintain as-built drawings and system documentation. • Create network topology diagrams and equipment schedules. • Update service databases and inventory records. Customer Engagement • Act as the primary technical liaison during onsite activities. • Conduct end-user training sessions. • Present technical findings and recommendations to customers. • Maintain high standards of customer satisfaction and professionalism. After-Hours Support • Participate in after-office-hours, weekend, and public holiday support when required. • Travel to customer sites across Singapore on short notice. • Support critical events and executive meeting environments. Minimum Requirements Education • Diploma or Degree in Audio Visual Technology, Electronics Engineering, Electrical Engineering, Information Technology, Networking, or related field. Experience • Minimum 5 years of commercial AV industry experience. • Proven experience supporting enterprise meeting rooms, training rooms, boardrooms, auditoriums, and digital signage deployments. • Experience in commissioning integrated AV systems valued above SGD 50,000. • Demonstrated experience leading installation teams and subcontractors. Mandatory Technical Skills Applicants must possess practical experience in at least five of the following areas: • Microsoft Teams Rooms • Zoom Rooms • Google Meet • Crestron Control Systems • Extron Control Systems • Q-SYS Platform • Dante Audio Networking • AV-over-IP Solutions • Digital Signage Platforms • LED Wall Installation • DSP Programming and Tuning • PTZ Camera Systems • Wireless Presentation Platforms • Commercial Display Systems • Video Matrix Switching • Network Troubleshooting Preferred Certifications Applicants holding one or more of the following certifications will be strongly preferred: AV Industry • AVIXA CTS (Mandatory preferred) • CTS-I (Highly Preferred) • CTS-D (Advantage) Audio • Dante Level 2 or Level 3 Manufacturers • Q-SYS Level 1 or Higher • Crestron Technical Certification • Extron Control Specialist • Biamp Tesira Certification Networking • CCNA • Aruba ACMA • Ubiquiti Enterprise Certification Core Competencies • Strong troubleshooting and analytical skills. • Ability to independently resolve complex technical issues. • Professional written and verbal communication skills. • Ability to manage multiple projects simultaneously. • Strong customer service orientation. • Team leadership and mentoring capability. Physical & Work Requirements • Able to lift equipment up to 25kg. • Comfortable working on ladders, scissor lifts, and construction sites. • Able to work in server rooms, data centres, classrooms, auditoriums, and corporate environments. • Possess a valid Class 3 driving licence (preferred). • Willing to travel and support projects outside normal working hours.