Manager

We are seeking an experienced and results-driven Manager to lead the daily operations of our shop, ensuring exceptional customer service, operational excellence, and business growth. The ideal candidate is a strong leader with experience in spa or wellness management, capable of driving sales performance, developing staff, and maintaining the highest service standards. Key Responsibilities 1. Spa Operations • Oversee the day-to-day operations of the spa to ensure efficient and smooth business operations. • Ensure compliance with company SOPs, hygiene standards, and service quality requirements. • Monitor the cleanliness, maintenance, and overall presentation of treatment rooms and facilities. • Ensure all spa equipment and products are properly maintained and available. 2. Team Leadership • Recruit, train, supervise, and motivate spa therapists, beauticians, receptionists, and support staff. • Prepare staff duty rosters and manage manpower planning. • Conduct performance evaluations, coaching, and staff development. • Foster a positive, professional, and customer-focused work environment. 3. Sales & Business Development • Achieve monthly revenue, retail sales, and profitability targets. • Drive sales of spa treatments, memberships, packages, and retail products. • Develop and execute promotional campaigns and customer retention initiatives. • Identify opportunities to grow the business and improve operational efficiency. 4. Customer Experience • Deliver an exceptional customer experience and maintain high customer satisfaction. • Handle customer feedback, complaints, and service recovery professionally. • Build long-term relationships with customers to encourage repeat business and referrals. • Monitor customer feedback and implement continuous service improvements. 5. Inventory & Financial Management • Manage inventory levels of spa products, consumables, and retail merchandise. • Monitor operational expenses and control costs effectively. • Oversee daily sales reconciliation, cash handling, and reporting. • Prepare operational, sales, and performance reports for management. 6. Compliance & Quality Assurance • Ensure compliance with health, safety, hygiene, and regulatory requirements. • Conduct regular operational audits and quality inspections. • Ensure all staff comply with company policies and professional standards.