Senior Technical Engineer

Responsibilities • Support end-to-end server infrastructure projects, including deployment, racking, cabling, and configuration in data centers. • Install, maintain, and troubleshoot server hardware and related components. • Collaborate with engineers and project managers to ensure timely, high-quality delivery. • Assist in product rollouts, validation testing, and performance reporting. • Provide client-facing technical support, manage service requests, and resolve hardware/OS compatibility issues. • Escalate complex cases while maintaining client communication and satisfaction. • Coordinate with vendors (e.g., Red Hat, VMware, HUAWEI) and cross-functional teams across APAC. • Develop and maintain technical documentation, guides, and knowledge base content. • Train service partners on troubleshooting and issue analysis. Requirements • Diploma/Degree in Computer Science, IT, Engineering, or related field. • At least 3 to 5 years’ data center experience. • Strong skills in server hardware installation and troubleshooting. • Knowledge of Linux/Windows Server, VMware, and basic networking. • Customer-focused, with strong communication and problem-solving skills. • Able to work independently, manage multiple tasks, and adapt in fast-paced environments.