Technical Operations Engineer

Reporting To: Head of Technical & Operation Location: Singapore Employment Type: Full-time 1. Position Summary Provide internal IT support, technical pre-sales assistance, modular data center project deployment, commissioning, and post-sales maintenance services for customers across Singapore and ASEAN. 2. Key Responsibilities A) IT Support · Provide first and second level IT support for internal users. · Handle incoming support requests via phone, email, and ticketing system. · Troubleshoot hardware, software, and network issues efficiently. · Escalate complex incidents to the appropriate technical teams when necessary. · Assist with user account management (Active Directory, email, access rights). · Support the rollout of IT updates, patches, and hardware replacements. · Maintain clear documentation of support cases and solutions. · Participate in the continuous improvement of support processes and tools. · Conduct basic user training and provide guidance on IT best practices. B) Technical Support (Datacenter Solution) Pre-Sales Support · Gather requirements and assist in solution design and technical proposals. · Provide technical clarifications to customers and partners. · Support customer presentations, demos and proof-of-concepts. Post-Sales Support i) Project and Deployment Responsibilities • Support site surveys, technical assessments and deployment planning. • Coordinate with customers, contractors and system integrators. • Review layouts, drawings, method statements and project documentation. • Perform installation supervision, testing, commissioning and integration activities. • Support UAT, system acceptance and handover documentation. • Provide on-site technical support during migration and go-live. • Monitor project progress and resolve technical issues. ii) Service & Maintenance Responsibilities • Conduct preventive maintenance and system health checks. • Respond to incidents and perform troubleshooting and root cause analysis. • Monitor MDC systems, power, cooling, environmental and monitoring platforms. • Coordinate warranty claims and vendor support activities. • Prepare service reports and maintain asset records. • Support customer training and operational best practices. 3. Qualifications & Requirements Education & Experience · Diploma or Higher NITEC in IT, Engineering or related discipline. · Knowledge of data center infrastructure, structured cabling, networking, UPS and cooling systems. · Knowledge of Windows OS, Microsoft 365 and network troubleshooting. · Previous experience in IT support or a helpdesk environment is an advantage. · Previous experience in Datacenter UPS and cooling system maintenance service is an advantage. Core Competencies • Ability to read technical drawings and installation documentation. • Strong co-ordination, customer service and problem-solving skills. • Ability to work independently and travel when required within ASEAN. 4. Why Join Us? · Dynamic international environment. · Professional development opportunities. · Exposure to data center infrastructure technologies. · Opportunity to participate in regional projects and customer engagements.