POOL / BILLIARD CENTRE MANAGER

Position Summary Responsible for the overall daily operations and management of the Pool/Billiard Centre, ensuring excellent customer service, smooth operations, staff performance, cleanliness, safety, and achievement of revenue targets. Key Responsibilities • Manage the daily operations of the Pool / Billiard Centre. • Supervise and schedule staffs including part-time staffs. • Ensure Pool & Billiard tables, equipment and facilities are properly maintained and in good condition. • Monitor customer bookings, walk-ins, memberships and table usage. • Handle customer enquiries, feedback and complaints professionally. • Manage cash collection, POS transactions and daily sales reconciliation. • Monitor inventory and control the usage of beverages, food and other supplies, where applicable. • Ensure the Centre maintains high standards of cleanliness, hygiene and safety. • Monitor staff attendance, punctuality, grooming and work performance. • Train and coach staff on customer service and operational procedures. • Organise promotions, tournaments and customer engagement activities. • Monitor daily/monthly sales performance and work towards revenue targets. • Control operating costs and minimise wastage or losses. • Ensure compliance with company policies and applicable licensing and regulatory requirements. • Prepare daily operational reports and escalate issues to management. • Perform other duties reasonably assigned by management. Requirements • Minimum 2–3 years of experience in a supervisory or managerial role, preferably in billiard, entertainment, recreation, F&B, club or leisure operations. • Strong customer service and communication skills. • Good leadership and staff-management abilities. • Able to work shifts, weekends and public holidays. • Basic knowledge of cash handling and POS systems. • Good problem-solving and conflict-management skills. • Responsible, proactive and able to work independently. • Knowledge of billiards / pool is an advantage.