Regional Head, Airfreight Business Process Excellence

Job Summary: Lead the regional transformation, standardisation and operational excellence of SF Express’s air freight forwarding business as it scales internationally. Drive a scalable operating model, CargoWise adoption, process governance, quality and regulatory readiness while supporting growth, profitability and customer service objectives. Job Description: • Lead regional air freight forwarding operations and performance, ensuring alignment with growth, profitability, service and quality objectives. • Plan and optimise resources across countries and stations, including people, training, equipment and systems, to support operational and contractual requirements. • Design, document and standardise end-to-end air freight forwarding processes and SOPs across markets. • Adapt SF Express China’s operating model and best practices into a scalable international framework while addressing local market requirements. • Lead CargoWise rollout, configuration, integration and adoption across new and existing markets, in partnership with Group IT. • Establish regional quality, SOP governance, internal audit, compliance and control frameworks, including IATA, RA3, customs and relevant ISO requirements. • Drive process performance management, continuous improvement and Lean/Six Sigma initiatives to improve efficiency, productivity and service quality. • Lead change management, training and stakeholder alignment to embed new processes, systems and operating standards. • Support new country and station launches by ensuring process, systems, resource and certification readiness. • Partner with country leadership and Group IT, Finance, HR and Treasury to align processes, systems, data and controls; monitor regulatory developments and drive timely updates to SOPs and training. • Manage key customer and stakeholder relationships, maintain regional service standards, and identify and mitigate operational, compliance and systems risks. Job Requirement: • Degree or equivalent qualification in Supply Chain, Logistics, Business, Operations or a related discipline. • Minimum 10 years of experience in air freight forwarding, logistics or operational excellence, preferably across multiple markets. • Strong knowledge of air freight forwarding operations and CargoWise or comparable freight management systems. • Proven experience in process design, operational transformation and continuous improvement; Lean/Six Sigma experience is advantageous. • Working knowledge of IATA, RA3, customs and relevant quality standards. • Demonstrated experience leading cross-functional projects and change programmes across multiple markets. • Strong strategic, analytical, stakeholder management and communication skills. • Ability to translate operating models into practical, scalable solutions across different markets. • Proficient in written and spoken English. Additional relevant language skills are advantageous.