Customer Relations Officer (BSC)

Job Description • Planning and coordinating PR programme for the project • Handle enquiries and feedback pertaining to the project • Work closely with the relevant parities such as residents, consultants and authorities and take proactive measures in mitigating complaints arising from the construction activities • Provide exceptional customer service by promptly and professionally responding to customer inquiries through various channels such as phone, email, social media, or in-person interactions • Build and maintain strong relationships with customers, vendors, stakeholders to understand their preferences, requirements and feedback • Communicate effectively and professionally with customers, vendors, stakeholders, colleagues and other departments within the organization • Provide administrative support assistance and other ad-hoc jobs if required Requirements • GCE 'A' Level with 1 to 2 years of customer relations experience, preferably in building trade as BSC supervisor • Possess the Singapore Workforce Skills Qualifications (WSQ) Certificate in Service Excellence (Level 1) or an equivalent certification • Good communication skills • Good organizational and time management skills • Attention to detail and a commitment to providing high-quality service • Ability to work independently and collaboratively within a team • Flexibility to adapt to changing customer needs and work schedules • • Knowledge of industry-specific products or services (preferred)