Operations Senior Executive (Business & Administration)

• Industry: Food & Beverage • Location: Tai Seng • Employment Type: Permanent, Full-Time • Working Arrangement: 5-days • Salary: S$2,800 - S$3,500 per month ( Salary will be commensurate with relevant experience, qualifications and suitability for the role). About the Company Tian Tian Hainanese Chicken Rice is a well-known Singaporean food brand founded in 1986 at Maxwell Food Centre. From our humble beginnings as a hawker stall, we have grown into a multi-outlet F&B business with outlets across Singapore, including Jewel Changi Airport. As we continue to grow, we are strengthening our corporate operations, systems and processes to support our business and future expansion. Role Overview Reporting directly to the General Manager , you will support the Company across business operations, administration, project coordination and selected Personal Assistant (PA)duties . This is a hands-on role suited to someone who is organised, responsible, practical and able to think logically . You will work closely with the General Manager, outlet teams and external parties to follow up on matters, solve problems and ensure tasks and projects are completed. You do not need to know everything from day one. We are looking for someone who is willing to learn, takes ownership, and can think, follow up and solve problems. Key Responsibilities Business Operations& Problem-Solving • Support the General Manager in monitoring daily operations across the Company's outlets and online delivery. • Follow up on operational issues and matters raised by outlets, staff, suppliers and vendors. • Investigate problems, understand what happened and work with the relevant parties to find practical solutions. • Identify issues, delays or areas requiring management attention and provide clear updates. • Follow through on outstanding matters until they are properly resolved. General Manager &PA Support • Manage the General Manager's calendar, meetings, appointments and outlet visits. • Coordinate meetings and communication with internal and external parties. • Take simple meeting notes and follow up on action items and projects. • Assist with documents, reports, presentations and other administrative matters. • Handle selected confidential and PA-related duties when required. Administration, Customer & Stakeholder Support • Monitor and respond to customer enquiries and feedback through email, phone and online platforms. • Coordinate with outlet teams to investigate and resolve customer-related matters. • Assist with general administration, documentation and correspondence. • Work closely with outlet teams, Central Kitchen, suppliers, vendors and other external parties. Reporting, Research& Business Support • Prepare operational and business reports for management review. • Collect and organise information to support analysis and business decisions. • Conduct relevant market, F&B and regulatory research when required. • Identify opportunities to improve business operations and efficiency. Projects, SOPs &Business Improvement • Assist with new projects, business initiatives and operational improvements. • Support the development and implementation of Standard Operations Procedures, processes and systems. • Track project progress, outstanding tasks and deadlines. • Assist in identifying practical ways to improve efficiency, service quality and operations. Other Ad Hoc Duties • Perform other business, operational, administrative and PA-related duties assigned by the General Manager or Management. • Assist at other Tian Tian outlets when required. Requirements • Diploma or Degree in Business, Hospitality, Operations, Engineering or a related discipline. • Relevant working experience is preferred, but candidates with the right attitude and potential are welcome to apply. • Good logical and analytical thinking with the ability to understand problems before taking action. • Responsible, organised and detail-oriented. • Proactive and resourceful, with good follow-up skills. • Able to take ownership of tasks and see them through to completion. • Good communication and interpersonal skills. • Able to work independently while also being a good team player. • Positive attitude and willing to learn in a fast-paced SME environment. • F&B experience is an advantage but not essential. What We Are Looking For Someone Who Is: • Reliable, responsible and willing to take ownership • Does not simply wait to be told what to do • Tries to understand why something went wrong before finding a solution • Is comfortable asking questions and finding information when needed • Follows up instead of assuming someone else will handle the matter • Can communicate well with both management and frontline staff • Takes responsibility for assigned work and sees it through If you enjoy learning, solving problems, coordinating with people and being involved in different areas of a growing business , we would like to hear from you. Other Information Work Location: 180 Paya Lebar Road, Singapore 409032 (Paya Lebar / MacPherson / Tai Seng area) (You may occasionally be required to assist at other Tian Tian outlets depending on business and operational needs). Salary: S$2,800 - S$3,500 per month (Salary will be commensurate with relevant experience, qualifications and suitability for the role). Working Arrangement: 5-day work week. Interested candidates are invited to submit their resume, including relevant experience and expected salary.