Executive, Site Operations

Ensure timely preparation of classes • Conduct daily Gemba walks to monitor operations, safety, and improvement opportunities. • Prepare course documents, assessment materials, and training props. • Set up training rooms, furniture, and laptop carts according to course needs. • Support specialised and ad hoc requirements for corporate or customised courses. • Coordinate with Digital Operations to ensure pre-delivery readiness, including courseware and refreshments. • Manage offsite training logistics, including courier coordination for materials, equipment, and stationery. Ensure timely closure of classes • Perform batch filings for face-to-face classes in accordance with SLA requirements. • Prepare and print hardcopy certificates for selected courses. • Mark assessment papers using OMR systems and generate results. • Upload assessment results and update scores in the system. • Scan and process assessor evaluations via OMR. • Submit required face-to-face class details to funding agencies during audits. • Manage inventory of stationery, props, training equipment, and bulk course materials. • Maintain centre cleanliness and overall tidiness. • Ensure a safe working environment for trainees, trainers, and staff. Manage stakeholders • Assist Trainers and Trainees in the facility. • Maintain good customer service relationships at all times. Other Preferred Attributes: • Good team player • Good complaint resolution skills will be an advantage. • Good knowledge of supported courses will be an advantage. • Good knowledge of training administration systems will be an advantage.