Retail Manager

Retail Manager – Job Scope • Retail Operations • Oversee the day-to-day operations of retail stores and ensure smooth business operations. • Ensure stores are clean, well-organised, and properly maintained. • Monitor product displays, pricing, promotions, and stock availability. • Ensure company policies and operating procedures are followed. • Sales & Business Development • Lead the retail team to achieve monthly and yearly sales targets. • Monitor daily, weekly, and monthly sales performance. • Develop and implement sales strategies to increase revenue. • Support promotional campaigns, product launches, and retail events. • Identify opportunities to improve sales and customer conversion. • Staff Management • Supervise, motivate, and manage retail sales staff. • Prepare staff schedules and ensure adequate manpower coverage. • Conduct staff training, coaching, and performance evaluations. • Monitor staff attendance, punctuality, grooming, and work performance. • Assist with recruitment and onboarding of new retail employees. • Customer Service • Ensure customers receive professional and high-quality service. • Handle customer feedback, complaints, and service issues. • Assist staff in resolving difficult customer situations. • Maintain strong relationships with customers and encourage repeat business. • Inventory Management • Monitor stock levels and coordinate with the warehouse team for replenishment. • Conduct regular stock checks and investigate discrepancies. • Ensure proper handling and storage of products. • Monitor slow-moving and fast-moving products. • Reporting & Administration • Prepare regular sales and retail performance reports for management. • Monitor store expenses and ensure proper use of company resources. • Maintain accurate records of sales, stock, staff performance, and other retail activities. • Coordinate with Finance, Warehouse, Customer Service, and Management when required. • Compliance & Safety • Ensure all retail operations comply with company policies and relevant Singapore regulations. • Maintain workplace safety and store security. • Ensure proper handling of cash, company property, and customer information. Key Performance Areas (KPIs): • Achievement of monthly sales targets • Sales growth and customer conversion • Staff productivity and performance • Customer satisfaction • Inventory accuracy and stock control • Store operational standards • Successful implementation of promotions and campaigns