Management Trainee (Operations)

关于 HOT CRUSH / About HOT CRUSH 从上海出发，热度延伸至吉隆坡。 排队，是 HOT CRUSH 被看见的方式；每日新鲜手作，才是我们始终坚持的事情。 现在，HOT CRUSH 即将来到新加坡。我们期待与你一起，把新鲜、温暖与生命力在这座城市绽放。 From Shanghai, the excitement has spread to Kuala Lumpur. The queues are how HOT CRUSH gets noticed; freshly crafted every day is what we have always stood for. Now, HOT CRUSH is coming to Singapore. Together, we look forward to letting freshness, warmth and vitality bloom in this city. 职位简介 / Role Summary 岗位 / Position: 管理培训生（营运方向） / Management Trainee (Operations) 通过前厅、后厨协调及门店营运轮岗，培养为值班经理、店长及营运经理。 / Rotate through front-of-house, kitchen coordination and outlet operations, with a development path towards Duty Manager, Store Manager and Operations Manager roles. 主要职责 / Key Responsibilities • 轮岗学习开店、营业和闭店流程 / Rotate through opening, trading and closing routines • 协助排班、培训、库存、现金和营运记录 / Support rostering, training, inventory, cash and operating records • 在高峰期支援前厅工位并协调后厨出品 / Support front-of-house stations and coordinate kitchen output during peak periods • 跟进顾客反馈、服务标准和现场问题 / Follow up customer feedback, service standards and on-floor issues • 完成阶段培训及岗位能力考核 / Complete structured training and role-based assessments 任职要求 / Requirements • 工作经验 / Experience: 欢迎应届毕业生；有餐饮、烘焙、零售、酒店或实习经验者优先。 / Fresh graduates are welcome; F&B, bakery, retail, hospitality or internship experience is preferred. • 学历 / Education: Diploma / 大专或同等学历 • 沟通能力 / Communication: 能够清楚进行日常工作沟通、顾客服务、团队协调及营运汇报。 / Able to communicate clearly in daily operations, customer service, team coordination and operational reporting. • 其他要求 / Other Requirements: 学习主动，愿意轮岗、轮班，并接受阶段性绩效与管理能力考核。 / Proactive learner, willing to rotate roles, work shifts and complete performance and management assessments. • 核心技能 / Key Skills: 门店营运、顾客服务、排班、库存、现金、团队协调、数据记录 / Outlet operations, customer service, rostering, inventory, cash, team coordination, reporting 为什么加入我们 / Why Join Us 加入新加坡首店创店团队，与国际化烘焙品牌共同成长，并获得清晰的学习与晋升机会。 Join the founding team of our first Singapore outlet, grow with an international bakery brand and build a clear development path. 员工福利 / Team Benefits 1. 法定福利 / Statutory Benefits 2. 季度奖金 / Quarterly Bonus 3. 年终花红 / Year-end Bonus 4. 内部推荐奖励 / Employee Referral Rewards 5. 生日及节日福利 / Birthday & Festive Benefits 6. 优秀员工旅游与培训机会 / Travel & Training for Outstanding Employees 7. 全球职业发展与晋升通道 / Global Career Development & Progression 福利说明 / Benefits Note 法定年假、病假、CPF及其他适用权益按新加坡法规执行；奖金及其他福利以公司政策、个人表现及适用资格为准。 Statutory annual leave, sick leave, CPF and other applicable entitlements follow Singapore law. Bonuses and other benefits are subject to company policy, performance and eligibility. 工作时间 / Work Schedule 每周工作6天，每天9小时，根据排班安排。 / 6 working days per week, 9 hours per day, based on the roster.