Junior Helpdesk Engineer

Junior Helpdesk Engineer Location: Singapore Employment Type: Full-Time Experience: Minimum 1 year Industry: IT / Cybersecurity / Technology Services About the Role We are looking for a Junior Helpdesk Engineer for 6 month contract period with 3 working shift. Successful candidate will be stationed at customer's premise to provide first-level technical support to their internal users, troubleshoot Microsoft-based environments, and assist with day-to-day IT infrastructure and end-user support. This is a good opportunity for someone with at least 1 year of IT support experience who is looking to develop their technical skills in a professional IT and cybersecurity environment. Key Responsibilities • Provide 1st-level IT support for desktop, laptop, software, hardware, printers and IP phones. • Log, manage and follow up on incidents and service requests , ensuring resolution within SLA. • Troubleshoot issues remotely and escalate complex cases to L2 support, vendors or the Team Lead when required. • Set up and deploy desktops, laptops and IT peripherals according to company policies. • Maintain accurate IT asset records , tagging and updating asset information. • Assist with software and patch testing and deployment . • Understand user requirements, provide appropriate solutions and keep users updated on request status. • Work closely with other IT teams on technical support and projects. Requirements • Minimum 1 year of experience in IT Helpdesk, Desktop Support or Technical Support. • Good knowledge of Microsoft Windows and Microsoft 365 . • Familiar with Outlook, Teams, OneDrive and Microsoft Office . • Basic knowledge of PC hardware, printers and networking equipment . • Good troubleshooting and communication skills. • Able to start immediately . • Willing to work Monday–Friday shifts and 1 Saturday per month . Monday to Friday Shift-1: 0700 – 1630hrs Shift-2: 0830 – 1800hrs Shift-3: 1330 – 2300hrs Saturday Shift-1: 0700 – 1630hrs The proposed candidate shall have been certified immunized/ vaccinated against the following: a. Chicken Pox b. Measles, Mumps, Rubella (MMR) (Born before 01 Jan 1975) c. Hepatitis B d. Tetanus, diphtheria, and pertussis Interested candidates are invited to submit their resume with details of their relevant experience and expected salary.