Field Assistant Engineer

Responsibilities • Support field installation, commissioning, preventive maintenance, troubleshooting, and repair activities for AEM equipment. • Work closely with senior engineers to resolve equipment and system issues at customer sites. • Assist in diagnosing and resolving product quality, reliability, and functionality concerns. • Maintain a high level of responsiveness in closing customer service requests and escalations. • Provide timely updates and technical support to customers under the guidance of senior team members. • Assist in developing and maintaining Best Known Methods (BKM), Work Instructions (WI), Technical Service Bulletins (TSB), and other service documentation. • Follow established safety, quality, and operational procedures during all service activities. • Collaborate with Manufacturing, Engineering, and other internal teams to improve product performance and customer satisfaction. • Support continuous improvement initiatives to enhance service efficiency and reduce recurring field issues. Requirements • Diploma or Degree in Electrical Engineering, Electronics Engineering, Mechanical Engineering, Mechatronics Engineering, or a related discipline. • Fresh graduates are welcome to apply. • Candidates with up to 1 year of field service or technical support experience will have an added advantage. • Proficient in Microsoft Office applications and Windows-based systems. • Hands-on with mechanical and electrical equipment, tools, and testing instruments. • Knowledge of troubleshooting electronic, electromechanical, mechanical, or fluid handling systems is advantageous. • Experience in Semiconductor Test Equipment, FT (Final Test), or ATE (Automated Test Equipment) is a plus but not required. • Professional and customer-focused mindset with a commitment to quality and safety. • Able to lift equipment and tools when required. • Able to stand for extended periods during equipment installation and servicing. • Comfortable working in confined spaces or elevated areas when necessary. • Willing to travel within Singapore and overseas for customer support and training assignments