Retail Store Supervisor

Company Overview BIRKENSTOCK is a global footwear brand with a family tradition since 1774. It employs 7,100 people worldwide, produces over 95% of products in Germany, sources 90% of materials from Europe, and operates globally from its headquarters in Linz am Rhein. Job Summary Join Birkenstock as a Retail Sales Supervisor to deliver excellent customer service, guide shoppers in product selection, support sales transactions, and maintain a welcoming store environment across Singapore locations. Your tasks: • Support the Store Manager in managing daily store operations to ensure smooth and efficient functioning • Lead by example to deliver excellent customer service and achieve high customer satisfaction • Coach and motivate Sales Associates to enhance their product knowledge, selling skills, and customer service capabilities • Assist in planning and managing daily staff schedules and shift coverage to optimize team performance • Support onboarding and training of new team members to ensure effective integration • Monitor compliance with company policies, procedures, and standards during daily store operations • Assist with visual merchandising to maintain product displays aligned with brand guidelines • Monitor stock levels and support inventory management activities including stock replenishment and stock takes • Handle customer enquiries, feedback, and complaints professionally, escalating issues to the Store Manager as needed • Support execution of promotional activities and ensure in-store marketing materials and displays are properly maintained • Assist with store opening and closing procedures, including cash handling and POS operations • Maintain high standards of store cleanliness, organisation, health, safety, and compliance • Act as the Store Manager’s key support and take charge of the store in their absence to ensure business continuity and service standards • Perform other duties and responsibilities assigned by the Store Manager Your profile: • High school diploma or equivalent qualification • Minimum 2 years’ retail experience, preferably in a supervisory role • Strong customer service and communication skills demonstrated through daily customer interactions • Customer-first mindset with passion for delivering excellent service • Strong organisational and problem-solving skills applied in retail operations • Good understanding of retail operations, merchandising, inventory management, and POS systems • Ability to work independently while collaborating closely with the Store Manager and team • Proficiency in Microsoft Office and POS systems • Flexibility to work weekends and public holidays • Passion for fashion, lifestyle, and premium brands • Ability to lift up to 20kg (physically required for store operations)