Customer Success Executive

ADMIN ASSISTANT (OPERATIONS) / 行政助理（运营） Basic Salary up to $3,000 + Commission 基本薪资最高 $3,000 + 提成 Working Location: ANG MO KIO 工作地点：宏茂桥（Ang Mo Kio） Working Hours: Monday to Friday, 8.30am to 6.00pm 工作时间：星期一至星期五，上午 8:30 至下午 6:00 Company Overview / 公司简介 KAORI PTE. LTD. is Singapore’s leading provider of Scent Marketing and Ambient Scenting solutions, delivering quality fragrances and customizable equipment to enhance brands and work environments. 我们是新加坡领先的香氛营销及环境香氛解决方案供应商，提供优质香氛产品及可定制的香氛设备，帮助提升品牌形象及工作环境的整体体验。 Job Responsibilities / 工作职责 • Manage existing customer accounts and build strong relationships. 管理现有客户账户，并与客户建立良好及长期的合作关系。 • Handle contract renewals and follow up on customer retention. 负责合约续约，并跟进客户维护及留存。 • Follow up on sales leads and enquiries via calls and emails. 通过电话及电子邮件跟进销售线索及客户咨询。 • Prepare quotations, proposals and renewal offers. 准备报价单、销售方案及合约续约报价。 • Identify upselling and cross-selling opportunities. 发掘追加销售及交叉销售的机会。 • Handle customer orders and maintain accurate records. 处理客户订单，并确保客户资料及记录准确完整。 • Coordinate with Operations and Accounts teams to ensure smooth service delivery. 与运营及财务团队协调，确保服务顺利进行及交付。 • Resolve customer issues and provide timely support. 处理客户问题，并及时提供协助及解决方案。 • Prepare sales and customer reports for management. 准备销售及客户相关报告，供管理层参考。 • Achieve assigned renewal and sales targets. 完成公司所分配的续约及销售目标。 • Support general administrative duties and other tasks as assigned. 协助一般行政工作及完成上级交办的其他任务。 Preferred Competencies & Qualifications / 任职要求 • Experience in service-based industries to better understand customer needs and service delivery. 具备服务行业相关经验，能够更好地理解客户需求及服务流程。 • Ability to speak Mandarin to liaise with Mandarin-speaking customers and associates, enhancing communication and service reach. 能够使用普通话与华语客户及合作伙伴沟通，以加强沟通效率及服务范围。 Benefits / 福利 • Renewal commission for every successful contract renewal. 每成功完成一份合约续约，即可获得续约提成。 • Career growth opportunities within a growing company. 提供良好的职业发展及晋升机会。 • Friendly and supportive work environment. 友善及互相支持的工作环境。 Location / 工作地点 Ang Mo Kio Industrial Park 2 宏茂桥工业园 2 Remuneration / 薪酬 Basic Salary + Renewal Commission 基本薪资 + 合约续约提成