Customer Relations Specialist | Up to $4k - JL99

Position Title : Customer Relations Specialist Working days : Monday to Friday Working hours : 8:30 AM – 6:15 PM (44 hours/week) Salary : $3,500 – $4,000 per month + Commission Location : (Support nearby centre) • Choa Chu Kang ↔ Choa Chu Kang • Woodlands ↔ Hougang • Pandan Valley ↔ Jurong East Key Responsibilities: 1. Lead Management & Conversion • Engage inbound and outbound leads (calls, walk-ins, digital enquiries) • Build rapport with parents and understand their needs • Present the school’s value proposition, curriculum, and programmes • Drive conversion of leads into centre visits and enrolments 2. Centre Tours & Sales Closure • Conduct centre tours for prospective parents • Communicate curriculum, teaching approach, and child outcomes • Take full ownership of closing enrolments, including follow-ups and securing commitment 3. Customer Experience Excellence • Deliver a premium experience for every parent interaction • Ensure timely and consistent follow-ups before and after visits • Build long-term relationships with parents to support retention and referrals • Act as the primary point of contact for parents throughout their journey 4. Brand Representation • Represent the centre brand • Ensure consistency in messaging and service delivery aligned with brand values 5. Performance & Targets • Achieve and exceed individual targets for: o Lead-to-visit conversion o Visit show-up rates o Enrolments • Maintain accurate tracking of leads, follow-ups, and outcomes • Continuously improve conversion performance through feedback and learning Requirements: • Diploma holder • 3 years of sales experience, preferably in EC Industry • Willing to work weekends as required (to support parent visits) Interested applicants can also send your resume to (supreme.jovylee@gmail.com) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered. Lee Jie Ying | Reg No: R26163477 The Supreme HR Advisory Pte Ltd | EA No: 14C7279