Service Engineer (AV System)

Service Engineer (AV System) To support multiple project sites in Singapore and Regional. The ideal candidate willhave strong proficiency in audio visual (AV) system diagnostics and a goodgrasp in unified communications (UC). KeyResponsibilities: • Providepost-sale maintenance experience to customers. • Plan,schedule and execute preventive maintenance with customers to ensure systemreliability and take ownership in executing corrective actions upon clientapproval. • Performremote/onsite diagnostics to identify, troubleshoot, and resolve existing orpotential faults within AV and VC integrated systems • Providepost-installation support such as remote/onsite technical assistance, firmwareupdates, and/or configuration changes. • Coordinatewith end users, product suppliers and vendors to resolve technical productissues promptly and within agreed Service Level Agreements (SLA). E.g. RMAprocess. • Delivertimely, accurate, and well-documented service reports following everymaintenance or troubleshooting engagement. • Identify,indicate, and assist in changes accrued to schematics, BOM list, and otherrelevant materials discovered during site evaluations. • Evaluatethe severity and risk of technical challenges, escalating to manufacturers orprincipals when issues exceed internal capacity. • Supportpost-commissioning activities such as end-user trainings, material development,documenting accurately on handover and taking over of functioning systems. Required Skills and Qualifications: • NITEC or Diploma in AV / Electronics / IT / Electrical or related discipline. • Min 1-2 years of experience in operation, engineering and/or installation/maintenance of AV systems. • Preferablyto have general knowledge of AV products (e.g. Zoom, Microsoft Teams, Crestron,Extron, Kramer, Polycom, Cisco Telepresence, Logitech, Biamp and QSYS) • Knowledgeof AV & IT technologies (e.g. TCP/IP, Networking, Dante, AVB, SDVOE, H.264,H.323, MPEG, EDID, HDCP) • Ability to communicate effectively with Chinese business partners.