Air Export Customer Service Officer

Job Scope - Attend to customers’ inquiry - Prepare and process Air Export booking request - Arrange for collection of cargo at customers’ premise - Provide booking confirmation and flight details to customers - Mange customers’ expectations and complaints - Correspond with overseas offices on shipment status and inquiries - Verify invoices from vendor - Prepare customers’ report Requirement - Proficient in using Microsoft Word and Excel - Able to manage assigned responsibilities independently and deliver work with minimal supervision. - Ability to communicate effectively in English, both verbally and in writing, to perform job-related duties. - Able to work efficiently, meet deadlines, and take ownership of assigned tasks. - Prior work experience in this industry is not required, but will be at advantage - Candidates with direct working experience may be considered for senior positions, while candidates without prior experience are also encouraged to apply. Working hours: 5 days work week ( Mon to Fri or Tue to Sat ) 8.30am to 6pm