Business Analyst (Data & Process)

Key Responsibilities: • Analyze current business processes and workflows to identify inefficiencies, test new business processes and suggest improvements based on findings. • Develop and maintain process workflows, business process maps, and project artefacts. • Assist in managing projects, ensuring they align with business goals and are completed on time. • Collaborate with stakeholders to design and implement digital solutions and support change management activities. • Write clear and detailed business requirements and documentation, create reports, dashboards, and visualizations to help stakeholders understand business performance. • Support the underlying data ecosystem that enables these dashboards, including databases, data integrations, automations, and coding, to ensure reliable reporting and business insights for informed decision-making. • Conduct system validation, user acceptance testing (UAT), and monitor system performance. Key Requirements: • Bachelor's degree in Business Analytics, Information Systems, Computer Science, or a related field. • > 3 years of experience in business analysis, solution design, and requirements management, process optimization, automation, or digital transformation initiatives. • Proficiency in business process modelling tools(e.g., Microsoft Visio, PowerBI, Tableau) and technical proficiency (SQL, Phyton) • Excellent communication and stakeholder management skills with strong analytical and problem-solving abilities. • Experience in commercial operations, business analysis, reporting, data analytics, or operational process support, with the ability to quickly learn and adapt to business systems and processes. • Experience with project management methodologies, both traditional and Agile/Scrum. • High attention to detail to ensure accuracy in analysis and documentation. • Exposure to CRM, or regulatory systems in shipping, financial or government sectors.