Operations Manager (Shopping Mall / Mixed Use Development)

Company Overview / Employee Value Proposition GOUGH RECRUITMENT (SINGAPORE) PTE. LTD. strives to be the leading specialist delivering quality talent in Real Estate, Property, Development, and Construction markets with a holistic approach. Job Summary Oversee and lead operations of a flagship shopping mall and mixed-use development, ensuring efficient asset performance, regulatory compliance, and exceptional tenant and customer experiences. Responsibilities • Lead daily operations of a major shopping mall and mixed-use development to ensure efficient and safe asset performance • Oversee building services, maintenance programs, mechanical and electrical systems, and manage operational service providers to maintain high standards • Ensure compliance with all statutory, regulatory, and safety requirements to uphold asset integrity and legal standards • Manage tenant operational matters including handovers, fit-out coordination, reinstatements, and daily tenant engagement to support smooth operations • Build and maintain strong relationships with tenants to foster a positive and collaborative environment • Drive operational excellence by coordinating asset enhancement projects and improving customer experience • Collaborate with contractors and internal stakeholders to align operational goals and deliver seamless service Required competencies and certifications • Minimum 5 years of experience in shopping mall, retail, commercial, or mixed-use property operations • Strong knowledge of building operations and mechanical and electrical systems • Experience managing tenant fit-outs, contractor coordination, and regulatory compliance • Proven ability to manage service providers and cross-functional stakeholders • Degree in Building Services, Engineering, Estate Management, Facilities Management, or related discipline • Strong communication and problem-solving skills Preferred competencies and qualifications • Experience within a large-scale retail environment Other Information • Manage a prominent retail and mixed-use asset with strong market visibility • Join a reputable real estate platform with a stable and long-term growth strategy • Gain exposure to asset enhancement projects and operational transformation initiatives For a confidential discussion, please contact Alex Beattie at abeattie@goughrecruitment.com.hk Data collected will be used for recruitment purposes only and handled according to the Personal Data (Privacy) Ordinance. Only shortlisted candidates will be notified.