[0580] IT Support & Business Central Specialist - Hougang/ 5 days/ $3.8k

• Location: Hougang • Working Days: Monday - Friday • Working hours : 8:30am -5:30pm • Salary : $2800 - $3800 Responsibilities • Provide first- and second-level IT support to users, including troubleshooting hardware, software, network and application issues. • Provide application support for key business systems, particularly Microsoft Dynamics 365 Business Central. • Develop and maintain a good understanding of Business Central and the organisation’s business processes and workflows. • Understand key business processes, including purchasing, sales, inventory, finance and approval workflows. • Support users in resolving Business Central application and access-related issues. • Assist in analysing business requirements and translating them into suitable IT or system solutions. • Support APIs, web services and system integrations between Business Central and other business applications. • Monitor and troubleshoot system and integration issues, and coordinate with vendors or consultants where required. • Manage user accounts, access rights, roles and permissions for Business Central and other business applications. • Support IT security, compliance and user access reviews. • Manage IT incidents, perform initial troubleshooting and coordinate issue resolution with internal teams and external vendors. • Liaise with IT vendors, Business Central consultants and service providers on technical and application issues. • Maintain IT, application, system integration and Business Central documentation. • Participate in IT projects, system enhancements, testing and User Acceptance Testing (UAT). • Identify opportunities to improve IT processes, business workflows and system efficiency. • Support digitalisation, automation and other IT improvement initiatives. Requirements • Diploma or Degree in Information Technology, Computer Science, Business Information Systems or a related discipline. • Experience in IT support, application support or IT operations. • Good working knowledge of Microsoft Dynamics 365 Business Central. • Good understanding of ERP systems and business processes. • Understanding of key business processes such as purchasing, sales, inventory, finance and approval workflows. • Ability to understand end-to-end business workflows and how they are supported by IT systems. • Basic knowledge of APIs, web services and system integrations. • Experience with Microsoft Windows, Microsoft 365 and Active Directory/Entra ID. The Supreme HR Advisory Pte. Ltd || 14C7279 Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580