Import/Export Ops Specialist

Job Overview The Import/Export Ops Specialist supports day‑to‑day import and export operations to ensure compliant, accurate, and timely cross‑border movement of products. This role plays an important part in maintaining trade compliance, supporting supply chain continuity, and enabling efficient operations across regional and global markets. The position offers hands‑on exposure to trade processes in a highly regulated environment and contributes directly to operational reliability and customer satisfaction. Key Responsibilities • Execute import and export transactions in accordance with applicable customs, trade, and regulatory requirements. • Prepare, review, and maintain accurate trade documentation, including customs declarations, invoices, and shipping records. • Coordinate with logistics providers, customs brokers, and internal stakeholders to ensure timely clearance and delivery of goods. • Monitor shipment status and resolve issues related to delays, documentation discrepancies, or customs holds. • Support compliance with trade regulations, internal policies, and audit requirements. • Maintain accurate records and data within trade, logistics, and ERP systems. • Assist with reporting, metrics tracking, and data analysis related to import/export activities. • Identify opportunities to improve process efficiency, accuracy, and service levels. Qualifications Education: • Bachelor’s degree in Supply Chain, Logistics, International Trade, Business, or a related field (required). • Professional coursework or certification in trade, customs, or logistics (preferred). Experience and Skills: Required: • Typically 3–5 years of experience in import/export operations, trade compliance, logistics, or a related role. • Working knowledge of customs procedures, import/export regulations, and trade documentation. • Experience coordinating shipments with freight forwarders and customs brokers. • Strong attention to detail and ability to manage transactional accuracy. • Ability to manage multiple priorities in a fast‑paced operational environment. • Proficiency with ERP systems and Microsoft Office tools, particularly Excel. • Clear written and verbal communication skills. Preferred: • Experience in the medical device, pharmaceutical, or other regulated industries. • Familiarity with Singapore and regional Asia‑Pacific trade regulations. • Experience supporting audits or compliance reviews. • Exposure to global trade management systems or customs software. • Continuous improvement or process optimization experience. Other: • Language: English proficiency required; additional languages preferred. • Travel: Minimal; occasional local or regional travel may be required. • Certifications: Trade compliance, customs, or logistics certifications preferred. For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.