Customer Service Representative

Job Description We are looking for a responsible and customer-oriented Customer Service Officer to join our team. The successful candidate will be responsible for: • Attend to customers' enquiries and provide accurate and timely assistance. • Handle telephone calls, emails, messages and other customer enquiries. • Provide information on company services, procedures and general enquiries. • Receive and record customer feedback, requests and complaints. • Follow up on customer enquiries and ensure timely resolution. • Coordinate with internal departments and operational teams where necessary. • Maintain accurate records of customer enquiries, requests and correspondence. • Prepare basic reports, records and administrative documentation. • Perform general administrative and customer service duties as assigned. • Maintain a professional and courteous manner when dealing with customers. Requirements • Minimum Diploma or equivalent qualification in Business Administration, Customer Service, Hospitality or a related field. • At least 1–2 years of relevant customer service or administrative experience preferred. • Good verbal and written communication skills. • Good interpersonal and customer-handling skills. • Able to handle customer enquiries professionally and patiently. • Good computer skills, including Microsoft Office. • Able to work independently as well as in a team. • Good organisational and time-management skills. • Able to multitask and work in a fast-paced environment. • Good attention to detail and record-keeping skills.