Pet Shop Assistant Store Manager

The Pet Shop Assistant Store Manager 5 day work week（Wed-Sun） Fri-Sun - must be able to work River Valley 9-7pm Wed - Sat 9-6pm Sunday 10 days annual leave Responsibilities - responsible for overseeing the daily operations of the store, ensuring smooth and efficient functioning while maintaining excellent customer service standards. This role involves achieving sales targets, managing staff, and ensuring compliance with company policies and procedures. Operational Management - Answering customer enquiries, managing appointment calender, updates customer - Ensure daily store operations efficiency and effectiveness (helping with all departments and team) - Assist in achieving sales targets through service package recommendations. - Ensure compliance with health and safety regulations, including proper handling of pets - Ensure exceptional customer service at all times - Ensure SOP is followed by all staff at all times - Handle customer feedback professionally and effectively - Foster a positive work environment that encourages teamwork and development - Support staff training Requirements Ability to handle animals (all dog and cat breeds) Strong customer complaint handling skills Previous managerial experience (retail or pet industry pref) Strong leadership and team management skills Excellent communication and interpersonal skills Knowledge of pet care products and industry trends Able to work weekends (Friday to Sunday) Comfortable working in a fast-paced environment and multitasking ✨ All Public Holidays off Yearly Basic Pay Increment Yearly Annual Leave Increment Employee discounts Professional development opportunities Yearly company trip Supplemental Pay: 13th month salary Monthly Incentives after probation Performance bonus