Customer Service Associate

Job Responsibilities: • Provide prompt frontline services and perform admin tasks. • Assist in salespersons licensing matters such as registration and resignations and recruitment. • Attending to walk-in, phone and email enquiries • Maintain proper filing and disposal of confidential documents • Identify and assess our salespersons' need to achieve satisfaction • Build sustainable relationships and trust with our salespersons through open and interactive communication • Handle complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution • Take the extra mile to engage our salespersons • Assist in liaising and creating agency collaterals like name card design, mailers, etc. • Assist in the design and creation of graphics, and layouts for making name cards Requirements: • At least 1–2 years of relevant experience in front-desk customer service and face-to-face customer interactions. • Proficient in MS Office applications • Strong interpersonal and communication skills • A team player who fosters a cooperative work environment • Knowledge of creative design tools (e.g. Photoshop / Illustrator / Indesign /Canva) will be preferred. • Work Location: Central Region